management
Sylvia Bianchi
Executive Director
email: bdoa@pacbell.net

Sarah Garfinkel
Assistant to Executive Director
email: sarah@breadowntown.com

Gloria Edwards
Executive Support
email: gloria@breadowntown.com

voice: 714.674.0801
fax: 714.674.0809

police
Officer Robb Block
Birch Street Police Annex 714.529.4038

Brea Police Department 714.990.7911 (or 911)

   
minimum operating hours
Monday through Saturday
10:00 A.M. to 9:00 P M.
Sunday
12:00 P.M. to 6:00 P.M.

Movie theatres and restaurant hours vary.
Merchants are encouraged to maximize business opportunities by mirroring theater & restaurant hours, especially weekend nights.

merchant hours policy
Shops are to open precisely at or before published hours.
Stores are not allowed to close before published closing hours unless approved by landlord and Brea Downtown Management.

management office hours
Monday through Friday
8:00 A.M. to 5:00 P.M.
Closed Weekends

holiday hours
It is optional for Brea Downtown/Birch Street to open on the following holidays: Easter Sunday, Thanksgiving Day, Christmas Day, New Year's Day

Downtown Brea/Birch Street will remain open during the following holidays:
Memorial Day: 10:00 A.M. to 8:00 P.M.
Independence Day: 10:00 A.M. to 6:00 P.M
Labor Day: 10:00 A.M. to 8:00 P.M

Any variations in these hours will be confirmed by memorandum from the management office.

Downtown Brea/Birch Street has extended hours during the Christmas/ Hanukah Holiday Season. Extended hours begin the day after Thanksgiving and continue through the New Year. Actual schedule is subject to change and is communicated via memorandum from the management office in early November.

general information
Security for Brea Downtown/Birch Street is provided by the City of Brea Police Department with a Police Annex and on-site officers.

The Sub-Station is located at 210 West Birch Street (behind Ann Taylor Loft). Police Annex officers are available to assist and advise you and your employees in matters concerning shoplifting, personal safety and other emergencies. Also available is the Crime Prevention Division of the Brea Police Department. You can schedule free store reviews on crime prevention through Officer Bill Smyser 714-529-4038. Formal merchant meetings regarding crime prevention are scheduled periodically. We encourage all to take advantage of these meetings.

immediate security assistance
If the Birch Street Police Annex is closed, please call 714-990-7911 or 911 in emergencies only! If you are concerned and need immediate assistance, please state your store name and request a "walk-through." Police will
respond promptly.

lost children
Call the Security Emergency line immediately at 714-529-4038. If the Birch Street Annex is closed, call 911. Be prepared to give a complete description of the child.

general inquiries
For routine matters of a non-emergency nature, please contact the Management Office at 714.674.0801, Monday through Friday, 8:00 A.M. to 5:00 PM.

emergency contact
Each tenant must provide Brea Downtown/Birch Street Management with an emergency contact that includes the name and phone number of the Manager, Assistant Manager and District Manager. Please be sure to notify the Management Office of any changes. This is crucial information. We will attempt to update these forms on a monthly basis but ask that you do not rely on Management to verify accuracy.
technical & janitorial
If requesting technical or janitorial services for clean-ups or disturbances in the common area, please call the Management Office at 714.674.0801. When the Management Office is closed, please contact the Police Annex directly at 714.990.7625.

Most in-store occurrences are the store's responsibility, including theft, light bulb replacement, plumbing issues and window washing.

air conditioning
Most issues are your responsibility or your landlord's. We suggest as a preventative measure that you establish relationships with your individual contractor for emergencies.

deliveries
All deliveries are to be made before 10:00 A.M. or after 9:30 P.M. Any variation in the delivery schedule must be communicated in advance to the management office.

Trash removal
Trash is to be placed inside the compactors located adjacent to parking structure II and behind Eddie Bauer. Boxes are to be broken down. Do not leave trash in the back alleys, garages or outside your store. If the trash compactor area is full, please notify the management office immediately.

Double-bag your trash & do not drag: use dollies available for transporting trash. Handle all trips to the trash compactor before opening or after closing.

Be sure to close the gate after use at the trash compactor areas. Trash is recycled through Brea Disposal.

Banners & signs
To maintain a professional, top-quality image, temporary promotional banners on storefronts are not allowed. instead, we recommend laser-cut lettering affixed to glass or other surfaces, window decals, or professionally printed signs. Handwritten signs affixed with tape are not permitted under any circumstances. In addition, A-frame sidewalk signs are not permitted, and 22" x 28" sign holders must be kept behind lease lines. These create unsightly visual clutter as well as liability and trip hazards.

Graffiti removal
The best way to discourage graffiti is to remove it as quickly as possible. If you notice fresh instances of it, contact the City of Brea Graffiti Hotline to ensure its immediate removal. 714.671.4465.

code of etiquette
Brea Downtown abides by generally accepted rules of behavior for public places. Please report all infractions to the Brea Police Annex or by calling 714.990.7625 if you witness:
• Skateboarding • cruising • illegally parked cars • vandalism
• breakage • personal emergencies • suspicious behavior

soliciting
Soliciting of customers other than by businesses operating on Birch Street is prohibited unless approved by Brea Downtown/Birch Street Management.
If you notice someone soliciting, please contact the Police Annex.

street performers
Brea Downtown encourages street performers throughout the year and throughout the property. However, they must book through the Management Office to be assigned a permit, a location and a timeframe to perform.

parking
All parking in Brea Downtown is free.

There are 2,146 spaces as follows:
Parking Structures I & II
Surface Lots I & II
Curbside




1,720
368
     58
2,146
To guarantee our customers the most convenient parking spaces possible. we require that all owners, employees and staff park on the roofs of Parking Structures I & II.

merchant meetings
The Brea Downtown Owners Association schedules Merchant Meetings the fourth Tuesday of each month at 2:30 P.M. in the Century 21 conference room, 210 W Birch Street, Suite 201 (located above Ann Taylor Loft.) The purpose of these meetings is to present marketing initiatives as well as to solicit ideas, suggestions and observations. You will be notified in advance of the subjects to be covered via memo.

restaurant committee
With 17 food destinations, Brea Downtown is rapidly emerging as a culinary capital for North Orange County. The Restaurant Committee meets on an ad hoc basis to review and discuss collaborative marketing campaigns. Contact the Management Office at 714.674.0801 for further information.

parking advisory board
The Downtown Parking District meets monthly to deal with issues of customer access and to coordinate Parking Structures I & 11 with surface lots behind the shops on Brea Boulevard. The board initiates policies such as valet parking, on an as-needed basis and creates policy for merchant and customer parking. Please contact Phil Wray, City Engineer at 714.990.7666.

hiring assistance
Need help recruiting employees? Contact the North Orange County Business Service Center (OCBSC) for NO COST assistance with employee searches at 714.990.7147 or via fax at 714.990.7221. The OCBSC is a cooperative effort of the Orange County Workforce Investment Board and the City of Brea with the goal of promoting economic development in the region, and is located at Brea City Hall.